CARING FOR YOUR FLOWERS
At White House Flowers we pay particular attention to the quality and freshness of the flowers you are sending or receiving. We buy from top quality flower suppliers and visit the markets three times each week to ensure freshness is guaranteed.
Once we dispatch a delivery of flowers a number of changes in conditions can occur that affect their longevity.
All flowers sent have a delivery card attached with care instructions on how to look after your beautiful flowers. The care instructions must be followed in order to increase the vase life of your flowers. Air conditioning, heat and other weather conditions may also have an effect on your flowers.
Most flowers will last between four and seven days. Should your flowers not last for at least four days, White House Flowers will resend a new display of fresh flowers.
It is our policy that we collect the original flowers that you received to assess the cause of the problem and poor vase life. We cannot arrange a new replacement delivery of fresh flowers to you if the original flowers are not available for collection.
CANCELLATION OF YOUR ORDER
If you wish to cancel your order, 24 hours notice must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $10 Admin/Processing fee. Please note we are unable to cancel your order once it has been prepared or is with our delivery drivers.
PRODUCT SUBSTITUTION & AVAILABILITY
Please note that all flowers and products are subjected to seasons and/or availability. If certain flowers and/or products are not available at the point of purchase, White House Flowers will substitute the selected product with items of greater or equal value. Please note that containers, vases and other packaging materials may change due to supplier issues.